Reputation intelligence · built on the floor

Your walk, standardised. Sharper every shift.

2cents turns the walk you already do into honest, comparable data, so you know exactly what to look at tonight and what's quietly getting better.

JMRPSL

Built by an operator who ran the floor, not a dashboard vendor.

Sentiment · tonight
4.6▲ +0.3
2cents

How was tonight?

The Larder, Bristol · table 14 · 20 seconds

Overall, how did it feel?
Off
Fine
Great
What stood out?
WelcomeServiceFoodAmbience
Send my two cents
Flag raised
Washrooms · attention
How it works
01

Connect

Link your Google listing in under a minute. Every review and mention from Google, Tripadvisor and your socials lands in one place.

02

Understand

It reads every line, not the stars: sorting what guests say by the moment it happened, scoring the mood, and showing how you compare nearby.

Only here
03

Catch what reviews miss

A 60-second pre-shift walk and your own guest page catch the quiet things that reviews never mention: the wobbly table, the flat welcome.

04

Know what to do

Every morning it becomes one short brief: the three things to look at today, a win to share with the team, and any standard quietly slipping.

One picture, in your language

Reviews, mentions, sentiment, your team's own eyes and the venue down the road. All read against the same touchpoints a good operator already walks. Here's a sample week.

The Harbour Kitchen
Brighton · sample venue
This weeklive
Guest sentiment
4.4▲ 0.2
NPS
+41▲ 6
Reviews & mentions
38this week
Replied
92%avg 3h

Sentiment by touchpoint

the walk, from the guest side
Kerb & entrance
Strong
Welcome & seating
Strong
Table & orderpace flagged 6× this week
Watch
Washroomstowels low, late service
Watch
Ambience
Strong
The billcard machine dropped 3×
Slipping
Goodbye
Strong
You vs the neighbourhood
The Harbour Kitchenyou4.4
The Pier Tavern4.5
Marlow's4.2

You lead the street on welcome and ambience. The Pier Tavern is pulling ahead on bill speed, and the gap is widening.

Where it's coming from
Google reviews24
Tripadvisor reviews9
Instagram mentions & tags5

Recent

read & tagged automatically
Google · ★★★★★

"Tilly on the floor was an absolute star. Checked in just enough, remembered our anniversary. Made the night."

Shout-out · TillyWelcomeService
Tripadvisor

"Lovely food and a great room, but we sat with the bill for nearly twenty minutes trying to pay."

★★★The bill
Google · ★★

"Card machine wasn't working again. Had to walk to a cashpoint in the rain. Shame, because the food was good."

The bill3rd mention
Instagram

"best negroni in brighton and that courtyard at golden hour 🧡 @harbourkitchen"

Ambience

Tomorrow's pre-shift brief

Fix the card machine: 3 guests flagged it this week. Top up washroom towels before evening service. Stay sharp on table pace. And tell Tilly she got named again. Pass it on.

The walk

Every shift, the same seven moments.

Standardised so two managers, two sites and two nights are finally comparing the same thing.

01
Kerb & entrance
02
Welcome & seating
03
Table & order
04
Washrooms
05
Ambience
06
The bill
07
Goodbye
On your side

Sharp enough to trust. Plain enough to read.

You're handing over your reputation, so it has to be honest and impossible to misread. Every state pairs a colour with an icon and a label, readable on a phone mid-shift.

Never colour alonePositive, attention, blocker: each carries a shape and a word, not just a hue.
Standardised, so it's comparableThe same seven touchpoints every time. Real trends, not gut feel.
Plain-spoken, like a good duty manager"Here's what to look at." No jargon, no AI hype, no noise.
Tonight's walkPM · 7 touchpoints
Welcome & seatingGreeted inside 30sPositive
WashroomsHand towels low at 8pmAttention
The billCard machine dropped twiceBlocker
AmbienceMusic carried over from PMCarried
The loop

Turn every guest into a mystery diner.

You walk the floor before service. Your guests grade the very same touchpoints after it, and that sharpens tomorrow's walk and brief. The standard you set tonight is a little higher next time.

Catch it before it costs you

A dropped card machine gets fixed after three mentions, not after it drags your rating down and takes bookings with it.

Hold standards without being everywhere

The same seven touchpoints, every shift and every site. Comparable signal, not gut feel.

It compounds

Each turn of the loop, the walk gets smarter and the briefs sharper. Mystery-shopping you'd pay thousands for, from every guest, free.

the loopSet the standardpre-shift walkGuests grade itreviews & visitsSharpen the brieftomorrow's walkDeliver betterstandards hold
every guest, a mystery diner · every shift
Pricing

The affordable, friendly one.

No enterprise contract, no setup fee, no per-seat games. One simple price per site. Start with one, add the group when you're ready.

No setup feeCancel anytimeUnlimited walks
From
£39/site
per month · billed monthly
Start free for 30 days

Ready to standardise your walk?

Book a 15-minute walkthrough, or start your first walk tonight. We'll have you set up before service.

No card needed · set up in one shift